“We are a service company. If you do service, it isn’t always convenient, but you do it anyway.”
Tom Blair, Owner of Geauga Door Sales & Service
It’s 3 a.m. The phone rings. A voice on the other end is frantic. “Our plane leaves in a few hours. What can we do…our [garage] door won’t open!” What would you do if you were the owner of the garage door company? “I drove over and fixed it.” That’s what Tom Blair did!
In 1985, Tom heard a fire siren go off. Once again, it’s the middle of the night. “Do you have an emergency crew standing by?” the man asked. One of Troy’s first responders had come in and started the truck up. Not realizing it had been left in reverse, he had gotten out for a minute. It started moving backward until it pushed the whole door out into the driveway. The temperature was below zero. “Really smashed the door to smithereens!” says Tom as he recalls the story. What did he do? He went over and fixed it, of course!
That’s part of the reason Geauga Door has been around since 1967. You won’t receive better service anywhere else. Service companies serve people – whether it’s convenient or not. ’”With very few exceptions there is a live person that answers the phone 24/7 or gets back in a short time. We’re old fashioned in that way,” says Tom.
In the Beginning…there was a trucker
For 25 years, Tom was driving for Geauga Trucking. During that time, he not only drove, but had plenty of opportunity to exercise his repair skills as well. He loves fixing things. “If you tell me I can’t fix it, I’ll find a way.” Can you imagine a world where everyone thought like that!
Tom found out about Geauga Door after Chuck Molnar, owner of Geauga Door at that time, came to Geauga Trucking on a repair call. As a fellow ‘fixer,’ Tom took an interest in what he was doing. Since he had been in trucking for so many years, he was feeling ready for a career change, so not long after, he began working for Chuck.
Chuck, who began the business from his Burton home in 1967, spent a period of time training Tom, then in 1985, he sold the company to him. In 1998, Geauga Door moved to their present location on Route 87 in Burton where they have remained the last 16 years.
Happy Employees Speak Volumes
If you spend any time at all in the office of Geauga Door, you’ll instantly sense that they are a close knit group. It’s quite obvious Tom’s staff likes being a part of this company, and he is extremely grateful for the quality of people he has employed. Having good employees and keeping them has been one of the most rewarding aspects of his business. “We make our people feel they are needed and wanted and part of the business. Ronnie has been with us since he was 15 – he’s 43 now.” That’s a testimony in itself! Tom says of his work crew, “They are our biggest asset.”
Tell Tale Signs
Even if you have not yet become familiar with the Geauga Door family, you have most likely taken note of the sign that sits out front of their building on Route 87. As of this writing it says,
‘If things go wrong, do not go with them!’
“We’ve had the sign about seven years. We’re always looking for something clever. Everyone contributes. We’ve had people drive by, turn around, and come back. One woman… came back into the office and said, ‘You’ve made my day!’” In addition to the many fun or thoughtful sayings, they also advertise events for the community and promote local fundraisers.
Some people talk about giving back to their communities. Tom just does it. Community is very important to him, and he’s been involved in numerous organizations, fundraisers, and events over the years. He’s been very active in the Burton Chamber of Commerce and the Rotary Club of Burton-Middlefield. He was also mayor of Burton Village from 2008 – 2011 and is currently on the Burton Village Council.
Every winter, Geauga Door joins in the Cub Scout (#197) chili cook off event. “We’ve actually won four years in a row now. It’s the whole team; John the salesman, Charlie, Donna… everyone puts in their two cents. It’s very good chili! We have a secret ingredient,” which he would not divulge, of course!
On April 19, 2014, Tom was inducted into the Geauga County Maple Syrup Hall of Fame. Since high school, Tom has been a part of the Geauga County maple syrup community, which has a reputation like no other for producing the finest syrup in the country, though no one needs to tell any Geauga County resident about that! “I can taste the difference and know which syrup is from the Geauga producers,” he says.
Residential and Commercial Garage Door & Operator Services
Geauga Door has been serving customers for over 45 years and is the largest garage door company in Geauga County. Because of their large volume with manufacturers, they are able to pass on the savings to you.
Services also available:
- 24 Hour Emergency Service
- Same Day Service
- Semi-Annual Preventative Maintenance
- Annual Commercial Fire Door Drop Testing
- Spring Replacement
- All Other Major and Minor Door & Operator Repairs
And if you’re looking for the highest value-returning home improvement investments, then a garage door replacement is the way to go!
In 2013, midrange garage door replacements ranked at #11 for the Cleveland area. In one year’s time, they have moved up to #3. And upscale door replacements occupy the #1 slot in 2014!
You really can’t go wrong with Geauga Door. Quality people, offering quality service 24 hours a day, every day.
Call them for a free estimate!
Geauga Door Sales & Service, Inc.
14249 Kinsman Road
Burton, OH, 44021
toll free: 800-654-Door (3667)